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More Signal - The Official Fliptop Blog
by Doug Camplejohn on May. 31, 2010
I had an amazing customer service experience this weekend that I have to share.
Sunday I was flying home on Asiana Airlines from a week in Shanghai and Beijing with Marc Gingras, CEO of Tungle.com. We had just spent a great week with the Geeks on a Plane team (special thanks to Dave McClure and Christine Lu for putting together such a great trip), but we both had to head home early.
We boarded OZ334 from Beijing to Seoul, and both Mark and I, sitting rows apart, were greeted with what seemed like extraordinary politeness and attention. My flight attendant said something about being “the first” something and asked if there was anything I needed, but I didn’t really hear what she was saying.
Before we landed, she came up to me again, gave me a package of note cards and other items given to First Class passengers (as entrepreneurs, we were in Coach, of course), and then gave me a 3-page handwritten note and apologized for her English (which was great). When I read it, it all made sense:
“Dear Mr. Camplejohn,
This is Seo Mi-Jung, a senior crew in the T|C. I have been working here since 1993. When I attended the cabin briefing before today’s…
